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Banking & Insurance

KYC packs, loan files, policy documents and claim records are among the most sensitive information a business holds. We manage them under regulator-aligned retention schedules with audit-ready evidence.

Sector overview

Records that regulators will ask for, on a moment's notice.

Banks and insurers live under continuous regulatory inspection. Every customer file, loan document, policy and claim must be complete, accurate, retrievable and retained for a defined period - then destroyed with proof.

Our banking and insurance programme treats your records as compliance assets: indexed by customer and account, stored in access-controlled facilities, retrieved against branch SLAs and disposed of with certificates the moment their retention ends.

  • Retention aligned to banking and insurance regulations
  • Indexing by customer ID, account number and policy number
  • Vault storage with 30-minute retrieval SLAs for branches
  • Regulator-ready evidence packs for statutory inspections

What we manage for banks and insurers

30 minRetrieval SLA
0Lost files
100%Audit-ready
  • " KYC and customer-file digitization by customer ID
  • " Policy, claim and loan file management
  • " Certified destruction of expired files
Solutions we provide

For banks and insurers, by specialists who know your auditors

Four solution areas cover the records and information demands of retail banks, corporate banks, life insurers and general insurers.

KYC & Customer Files

Onboarding and customer documentation digitized and indexed for instant KYC checks.

Loan & Credit Files

Origination, sanction, disbursement and security documentation managed end to end.

Policy & Claims

Life and general insurance policies, endorsements and claim records under control.

Regulatory Compliance

Evidence packs, retention reporting and audit logs ready for statutory inspection.

Key features & capabilities

What the banking and insurance programme includes

Retention Schedules

Statutory retention rules applied to every document class automatically.

Vault Storage

Access-controlled, environmentally protected storage for sensitive files.

Branch Retrieval SLAs

Files located and delivered to branches within agreed time windows.

Customer-ID Indexing

Every document tagged to the customer, account or policy it belongs to.

Role-based Access

Branch, department and role permissions on who can view or move what.

Audit Trails

Full logs of access, movement and destruction for examiner review.

Compliance Reporting

Dashboard-ready reports on holdings, retention due dates and retrievals.

Certified Destruction

Expired files destroyed securely with certificates of destruction.

How we help

From branch backroom to exam-room confidence

Branches stop hunting

Retrieval requests answered in minutes, not days, with tracked delivery to the branch.

KYC checks speed up

Digitized customer files mean onboarding and review queries answered instantly.

Auditors get what they need

Statutory inspections are met with a documented evidence pack, not a scramble.

Premises reclaimed

Retired paper moves off-site, freeing branches and head-office floor space.

Proven in banking and insurance

  • " Millions of customer and policy records under management
  • " Branch retrieval networks serving hundreds of outlets
  • " Zero findings in recent statutory records inspections
  • " ISO 27001 and SOC 2 controls throughout
Business benefits

Why banks and insurers partner with us

Regulatory confidence

Retention, access and destruction meet regulator expectations, demonstrably.

Zero lost documents

Every file tracked from creation to destruction - nothing goes missing.

Faster customer service

KYC, claims and loan queries answered in minutes with indexed files.

Lower storage cost

Managed off-site storage replaces expensive prime-location cabinets.

Fraud visibility

Audit trails on every access expose unusual patterns early.

Inspection-ready

Evidence packs assembled in hours, not weeks, for statutory visits.

Our approach

How we bring a bank or insurer's records under control

01

Assessment & Planning

We map branch networks, record types, volumes and statutory duties.

02

Records Inventory

Every box, file and digital store identified and appraised.

03

Classification & Indexing

Records indexed by customer, account and policy with retention rules.

04

Vault Storage & Retrieval

Managed storage with branch retrieval SLAs and tracking.

05

Ongoing Management

Retention monitoring, retrievals and compliance reporting.

06

Certified Disposal

Expired records destroyed securely with certificates.

Why choose us

A custodianship your risk team can stand behind

Security-first operations

Access-controlled facilities, NDA-bound staff and documented custody.

Banking-experienced team

Specialists who have run archives for public and private sector banks.

Tailored to your rules

Retention and classification built around your regulator and products.

Proven quality

Sampling checks and reconciliation keep inventory and reality aligned.

One accountable partner

Capture, digitization, storage, retrieval and destruction in one contract.

Talk to a sector specialist

Tell us your branch count, record volumes and the compliance pressure you're under - we'll map the right programme in a single call.

Contact Us

Ready to put your records ahead of the next inspection?

Request a consultation and we'll assess your current records posture.

Contact Us
Related services

Explore what else we deliver

Records & Information Management

Full lifecycle control of physical and digital records, retention to disposal.

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Scanning and Digitization

Convert paper archives into searchable, certified digital images.

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Document Management System

Digitize, organize and control the documents your business runs on.

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